FAQs
Frequently Asked Questions about Car Rental in Thessaloniki
We’ve gathered some frequently asked questions about car rental in Thessaloniki with Friendly Rent a Car. If you need any further information, don’t hesitate to contact us!
The process to rent a car in Thessaloniki without a credit card can be done as follows:
Online through our website: www.friendlyrentacar.gr
By sending an email to: info@friendlyrentacar.gr
Or by calling us at: +30 6946 69 35 50 and +30 2310 483 473
Required Documents for Renting a Car in Thessaloniki from Friendly Rent a Car are
• International Driving Permit if required (please refer to the following paragraph “Driving License”
- Valid driving licenses for all registered drivers
• Passport or EU national ID for all drivers
Upon vehicle pickup, original documents must be presented to verify identity (driving license and ID for residents of Greece, driving license and passport for residents of other countries).
Photocopies, digital copies on mobile phones, or documents sent via email are not accepted, and the company will not proceed with the rental. Any payments made will not be refunded.
All booking information submitted (electronically or by phone) must be valid. Our company reserves the right to refuse the rental if the provided information is not valid.
Our car rental prices in Thessaloniki include:
Unlimited Mileage:
The vehicle is provided with unlimited mileage for rentals over four days. For rentals of up to 4 days, the price includes 150 km per day for free. Additional kilometers are charged at €0.20/km.CDW insurance with a deductible and Third-Party Insurance (T.P.I.)
Road Assistance:
24-hour roadside assistance is included.Taxes and Local Fees:
Our prices include all taxes and local charges. There are no hidden fees.Free First Additional Driver:
The additional driver must present their original driving license and ID card or passport (photocopies are not accepted).Free Coverage for Pets:
If you are transporting pets, please inform us so we can provide protection covers for the back seats.
Friendly Rent a Car Thessaloniki, the No. 1 choice!
Fines incurred during the rental of the vehicle are the sole responsibility of the renter and are not covered by the car insurance. In the event of any traffic violation, the renter must inform the company and pay the fine immediately. If the company is not informed, the amount of the fine will be reported to the Municipality or the Traffic Police for payment.
The car is provided to the customer with a certain amount of fuel. The car should be returned with approximately the same amount of fuel. If it is returned with a lower fuel level, the customer will be charged the corresponding amount to refill it.
Basic Collision Damage Waiver (CDW) with Deductible
This insurance is included in the rental price. In case of an accident or damage, the liability of authorized drivers is limited to a specific deductible amount. It also includes fire and theft coverage with the same deductible. The deductible varies depending on the vehicle category:
• Categories, B & B Auto: €700 deductible
• Categories C, C Diesel & C Auto: €800 deductible
• Categories D, D Diesel, D Auto, E, E Diesel & E Auto: €900 deductible
• SUV category: €1,000 deductible
• 7-seater vehicles: €1,200 deductible
Explanation – Deductible Amount (e.g., €700 + VAT)
The deductible amount (e.g., €700 + VAT) defines the maximum amount the renter is liable to pay in the event of an accident or vehicle damage.
Specifically:
- If the repair cost exceeds €700 + VAT, you will only be charged €700 + VAT.
- If the repair cost is less than €700 + VAT, you will be charged the full amount of the damage (including VAT).
Super Collision Damage Waiver (SCDW) – Reduced Deductible Insurance
This insurance is available for an additional daily charge, depending on the vehicle category. It reduces the renter’s financial responsibility to a lower deductible in case of damage or an accident. The deductible varies as follows:
- Categories A, B & B Auto: €250 deductible
- Categories C, C Diesel & C Auto: €350 deductible
- Categories D, D Diesel, D Auto, E, E Diesel & E Auto: €400 deductible
Full Damage Waiver (FDW) – Zero Deductible & Theft Protection (TP)
This insurance eliminates the renter’s financial liability entirely in case of accident or damage. It also includes fire and theft protection with no deductible.
This coverage is available for an additional daily charge only for vehicle categories C, C Diesel & C Auto.
The car cannot be taken outside of Greece.
The transportation of the car by ferry is allowed only with written consent from our company.
The minimum age for renting a car in Thessaloniki without a credit card is 23 years old. Additionally, the driver must have held a valid driving license for at least 1 year (this may vary depending on the car category).
By paying an additional insurance premium of 5 euros per day, the minimum age can be reduced to 21 years old.
The maximum age for the driver is 75 years old.
The payment for the rental is made as follows:
Either in cash
Or with a debit or credit card
Or by bank transfer.
If you pay in cash, a credit card is required for the authorization of the security deposit, which will be released at the end of the rental period, provided that the terms of the contract are met.
Child & Infant Seats are available at a cost of €10 per booking. (Customers must inform us of the child’s age. Seats are installed by the parent only.)
GPS Navigation System is available for €20 per booking.
Snow Chains are available for €20 per booking.
For pick-up or drop-off between 22:00 (10:00 PM) and 07:00 (7:00 AM), an additional fee of €15 applies.
Upon vehicle return, the car will be inspected both inside and outside for any possible damage.
If the driver is under 23 or over 75 years old, an additional insurance fee of €5 per day is mandatory. If you fall within these age groups, you must indicate this in the booking form and select the appropriate insurance option to ensure correct pricing.
If you have chosen our company for your car rental at Thessaloniki Airport, we will be waiting for you upon your arrival at the "Gregory’s" café, located at the arrivals level. From there, we will pick you up and take you to our company office to issue the Rental Agreement.
Pick-up and drop-off of the vehicle are free of charge, daily from 08:00 to 22:00.
Replacement of the car after an accident or mechanical issue is carried out within 48 hours from October to May, and within 72 hours from June to September.
The amount collected as a deposit corresponds to the damage waiver amount and the fuel guarantee when the tank is full. The credit card must be issued in the name of the main driver.
- Cancellation Policy
If you wish to cancel your reservation, you must notify us via email and receive confirmation that we have received your cancellation request.
- Full refund of the deposit will be provided for cancellations received at least 10 days before the scheduled rental start date.
- For cancellations received between 3 and 10 days prior to the rental start, 40% of the deposit will be withheld.
- For cancellations received less than 3 days prior to the rental start, the full deposit will be charged.
Please note: Our company is not responsible for delays or cancellations of flights or ferries. In such cases, the renter is required to inform us in advance of any changes or modifications to the reservation.
- No-Show Policy
If the renter does not pick up the vehicle on the agreed rental start date and time without prior written or phone communication, the reservation will be automatically cancelled after 2 hours, and the full deposit amount will be charged.
- Late Returns
A grace period of up to 20 minutes is allowed for vehicle returns.
After this time, a full day’s rental fee will be charged based on our current pricing policy